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At the foot of the Historic Quarter of Cuenca, all the conveniences of a low cost price hotel. Discover, share and live with us a different getaway

Frequently Asked Questions


You can pay in cash your stay but you need a debit or credit card to make your reservation.

As a general rule, you can cancel or modify the reservation up to 72 hours before entry. After this deadline, the first night of the total booking will be charged.

For citizens of the European Union we accept ID or passport. For citizens of the rest of the world we only accept passport.

We have offers for large groups, get in touch with us and we will inform you about the options.

Through our reservation system you can see the beds available in each room. If it is not possible to choose all the places in the same room, contact us and whenever there is availability, we will try that you are all together.

Yes, but they must be accompanied by an adult.

You can check in at any time between 04:00 pm to 09:00 pm. If you cant it in this timetable, please notify it us. Check out must be made before 12:00.

Yes, there is no problem in leaving us your suitcases if your room is not available or you want to take advantage of the last hours of your trip.

There is the possibility of a late check-out until 2:00 pm and costs between € 4 and € 7. Late check-out depends on availability, so remember to request it in advance.

We understand that these things can happen, so we will ask you at your check-in a deposit of € 5 per set of keys delivered, that we will refund you at your departure when you return them.

No, we want you to enjoy our city both day and night, so you can access your room at any time of the day. But we ask that, when you finish your day, regardless of the time, you respect the rest of the guests.

Yes, we will lend one, ask our staff.

Daily cleaning is only done in common areas and shared bathrooms . We ask for your collaboration to keep the spaces you share with other travelers in good condition.

No, you can rent towels at our reception if you have not been picked up in your suitcase. The price is € 2 per stay.

The beds of our shared rooms, distributed in bunk beds, are 90 cm. In the double family rooms you have two beds of 90 cm and a double bed.

We love dogs but realize that in shared rooms with more travelers are not allowed. If you book a private room just for you and yours, contact us.

Yes, all necessary linens are included.

Your friends and family are welcome to our social areas, we will be happy to meet you, but out of respect for the rest of the guests, they cannot stay in the rooms.

Yes, there is self-service laundry. The price to use our washer or dryer is € 2 each and we provide the detergent you need.

In all our shared rooms there is a personal locker.

Yes. Contact us if you want to have a private event.

Breakfast is included in the price of your stay. We will try to start your journey with a delicious snack that will be at your disposal between 8:00 and 10:30.

Of course. We have a small bar so that, while your friends finish their showers, you can make the wait more bearable by drinking a beer.

Of course. You have a small office with refrigerator and microwave for free use, but we ask you to consume it in the common areas, never inside the rooms.

Do not go with what you are looking for?

Write an email with your question to the following address: hi@greenriverhostel.com